Complaints

How to submit a complaint?

Your complaint should be lodged via this Form.

If you have difficulties using this form, please email studentcomplaints@unsw.edu.au.

What do I need to include?

Your written complaint should contain sufficient information for it to be investigated and all relevant information should be lodged at the time of submitting your complaint.  

Local Complaint Process

Complaints can be raised with the staff member/s most directly involved with, or responsible for, your complaint. In many instances, this is the quickest way to obtain a response to your concerns. Check out our Tips for Making your stage 1 complaint count.